Frequently Asked Questions

The basics

Q: What is UR Online?
Q: Is there an actual person who can answer questions about UR Online?
Q: How do new users begin?
Q: I've noticed the login process recently changed for UR Online. Why was this change made?
Q: I've not used UR Online in a while and now my username won't work. What do I do?
Q: What if there is a problem logging in?
Q: What is the difference between a simple and an advanced search?
Q: How much of a person's profile is published online?
Q: How is profile information changed?
Q: How about changing the login name and/or password?
Q: What is the difference between an e-mail account and a UR lifetime e-mail forwarding account?
Q: How does UR guard alumni privacy?
Q: Once I've signed in, how long will I stay signed in?

Q: What is UR Online?
A: This is a free, Web-based collection of information and services for alumni and students of the University of Richmond. It includes such benefits as an alumni contact directory, e-mail forwarding account, links for career assistance and transcript requests and more.

Q: Is there an actual person who can answer questions about UR Online?
A: Of course. UR knows the importance of personal contact. If you are having trouble with the Single Sign On (SSO) login process which began November 12, 2009, please call the alumni SSO support line at 866-998-0010 (toll free) or 804-484-1477. If you have more general questions about UR Online, please contact the Office of Alumni Relations (e-mail alumnioffice@richmond.edu or call (800) 480-4774, option 8 (toll free) or 804-289-8026).

Q: How do new users begin?
A: It's easy. Go to the alumni home page, click on "New User?" and simply follow the directions.

Q: I've noticed the login process recently changed for UR Online.  Why was this change made?
A: UR Online has been re-engineered to provide a Single Sign On (SSO) login process. This new Single Sign On (SSO) process was activated November 12, 2009. One set of credentials now enables University of Richmond alumni to sign into UR Online, access the Career Development Center's SpiderConnect and UR Career Network services, and update e-mail forwarding.  We hope that this login process will be more convenient for alumni and offer better self-service for resetting passwords, etc.  Alumni may obtain their Single Sign On (SSO) credentials through either the Alumni automatic SSO portal. If you have trouble with the process and need assistance, please call the alumni SSO support line at 866-998-0010 (toll free) or 804-484-1477.

Q: I've not used UR Online in a while and now my username won't work.  What do I do?
A: A: On November 12, 2009, UR Online was re-engineered to provide a Single Sign On (SSO) login process. One set of credentials now enables University of Richmond alumni to sign into UR Online, access the Career Development Center's SpiderConnect and UR Career Network services, and update e-mail forwarding.  We hope that this login process will be more convenient for alumni and offer better self-service for resetting passwords, etc.  Alumni may obtain their Single Sign On (SSO) credentials through either the Alumni automatic SSO portal. If you have trouble with the process and need assistance, please call the alumni SSO support line at 866-998-0010 (toll free) or 804-484-1477.

Q: What if there is a problem logging in?
A: Your problem will be solved. On the same page where you log in, click on "Need Help?" and follow the "quick fix" suggestions.

Q: What is the difference between a simple and an advanced search?
A: A simple search looks for a person by name, school or class year. An advanced search tries to locate a person by examining information in additional sections of the person's profile. 

Q: How much of a person's profile is published online?
A: That is something you determine. Your initial profile is composed of basic information from UR's database. You may hide certain types of information by logging on to UR Online and checking "do not display" for the corresponding section on the "Update Your Profile" form. Every time you go online to update your profile, that new information is added to the University's file. And every time you make a change, you can specify whether or not you want that particular information available online. Once you have registered and logged in for the first time, please be certain to review your information in your alumni record as it will appear in the password secured online directory by selecting "Update My Profile" in the left hand navigation bar and then selecting "how others will view your profile."  We want to be certain we have the most up to date information about you and we want you to make certain that you hide the personal information you do not wish for other logged-in alumni to view.

Q: How is profile information changed?
A: Easily. Log in and click on "Update Your Profile." Select the category of information you want to edit, key in the new information, then click "submit."  Your changes will appear online immediately—unless, of course, you specify otherwise.

Q: How about changing the Single Sign On (SSO) login name and/or password?
A: Your SSO credentials are comprised of the following: UR NetID - your permanent unique identifier for UR, which cannot be changed and your password which you are encouraged to change.  You may change your SSO password at the Alumni Single Sign On (SSO) portal.

Q: What is the difference between an e-mail account and a UR lifetime e-mail forwarding account?
A: E-mail accounts are set up through Internet service providers to receive and store your messages. You probably already have an e-mail account though AOL, a cable company or some other private provider. A UR lifetime e-mail forwarding account does just what its name implies: it forwards messages to you at whatever your current e-mail address may be. This can be a terrific advantage, because you set up your UR e-mail forwarding account only once and that address is yours for life. No matter how often you move or change Internet providers, you always receive your messages. (Of course, you must remember to update your UR  account every time you change Internet providers.)  Click here to learn more about this feature.

Q: How does UR guard alumni privacy?
A: UR Online is not a public Web site. It is designed exclusively for alumni and students who have registered and logged in. Transmission is encrypted, and the site is technologically secure and password-protected. Those who use UR Online information for marketing or commercial purposes will be denied access and may be subject to legal action.

Q: Once I've logged in, how long will I stay logged in?
A: Once you use your SSO credentials to log in, you will remain logged in for a duration of eight hours. Accessing password-protected areas of the community during this period may periodically redirect you to the sign-in page, necessitating only that you click the login link and you will be automatically redirected to your destination.
IMPORTANT NOTE: to fully terminate your Online Community session you are required to QUIT/CLOSE THE BROWSER you used to view the site. If you fail to fully quit/close out of your browser (make sure you quit the browser and don't just close the individual browser window), other individuals using that browser will continue to have access to your logged in session until the hour sign-in session has expired.